Erik Nelson Plumbing (http://eriknelsonplumbing.com) is a new member of the SCCA this year. Erik is a Seward resident and also operates his business from our neighborhood. He loves the mellow pace of life in Seward after living in Boston and San Francisco, and appreciates that there are still lots of amenities nearby, including the Seward Co-op, great parks and nice places to eat dinner. He’s convinced that this is the best neighborhood to raise a family. The neighborhood is also perfectly located near the plumbing supply houses he uses and the excellent highway access makes it easy for him to get to jobs in the suburbs as well.
His plumbing business focuses primarily on residential projects, ranging from big remodeling jobs to installing gas appliances such as clothes dryers, but he has also done some commercial work. Erik places a high priority on customer service. His philosophy is to build trust and long term relationships with his clients by always being straightforward and honest. He gives homeowners detailed information about their options and doesn’t pressure them to make choices that are more work than is really necessary. That type of service is what has led to 25 5-star reviews on Yelp, which he has found to be a significant source of business. He’s proud that the company has never gotten a negative review.
Erik ran the business own until 2012, when he found his services to be in enough demand that it made sense to bring on two new employees. This fast growth has resulted in some additional stress on him, since he now needs to worry about the livelihoods of his employees as well as his own family. While January and February are fairly slow months in the plumbing business, he has been very pleased that they’re back to full capacity, and receiving more calls than even the four of them can handle. (Tip: Save your home plumbing projects for mid-winter! He’s more likely to be available!)
We wish this new member great success, and thanks to Erik for seeking us out and wanting to be involved. Do you know any newer businesses to the neighborhood that haven’t joined up yet? Let us know at info@sewardbusiness.org and we’d love to get them connected!
